pkr97 Privacy Policy

This Privacy Policy ("Policy") is issued by pkr97 ("pkr97," "we," "us," "our") and applies to all players, visitors, and users of the pkr97 platform accessible at pkr97.club, including any mobile-optimised interfaces, applications, and associated services (collectively, the "Platform").

pkr97 is committed to protecting the privacy of every individual who interacts with our Platform. This Policy explains in full detail how we collect, use, store, share, and safeguard your personal information in connection with your use of the pkr97 casino, sportsbook, and all associated services tailored for Pakistani players.

By registering an account on pkr97, making a deposit, placing a wager, or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy in its entirety and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

For the purposes of this Privacy Policy, pkr97 acts as the data controller in respect of all personal data collected from players and users of the Platform. As data controller, pkr97 determines the purposes for which and the means by which personal data is processed.

All enquiries, requests, or complaints relating to the processing of your personal data should be directed to pkr97 via the contact details set out in Section 14 of this Policy. pkr97 will respond to all legitimate data-related requests within a reasonable period and in accordance with applicable data protection obligations.

pkr97 collects personal data in several categories depending on the nature of your interaction with the Platform. The following table sets out the principal categories of personal data that pkr97 may collect and process:

pkr97 does not intentionally collect any special categories of sensitive personal data, including data relating to racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, unless expressly required to satisfy a regulatory or licensing obligation, in which case the collection will be explicitly disclosed to you at the time of collection.

pkr97 collects personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, contact our support team, or update your account profile. Any information you voluntarily provide to pkr97 through any channel on the Platform falls into this category.
• Automatically through technology: When you visit or use the pkr97 Platform, our systems automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This collection is passive and occurs as a standard part of platform operation.
• From third-party service providers: pkr97 may receive data about you from identity verification providers, payment processors such as JazzCash and EasyPaisa, fraud prevention services, and analytics partners, where such data is necessary to operate our services safely and in compliance with our obligations.
• From publicly available sources: In limited circumstances related to fraud prevention or regulatory compliance, pkr97 may consult publicly available information to verify or supplement data already held in your account.

pkr97 processes your personal data for the following specific and legitimate purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and ensure your account operates correctly at all times.
• Service delivery: To provide you with access to casino games, cricket and PSL betting markets, slots, live dealer tables, and all other features of the pkr97 Platform.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer, and to maintain accurate financial records.
• KYC and fraud prevention: To verify that you meet the minimum age requirement of 21 years, to prevent money laundering and fraudulent activity, and to comply with applicable anti-financial crime regulations.
• Customer support: To respond to your queries, investigate complaints, and resolve any issues you experience on the Platform.
• Responsible gaming: To monitor gambling patterns, identify potential problem gambling behaviours, enforce self-exclusion requests, and support players who request responsible gaming interventions.
• Platform improvement: To analyse usage data in order to improve the design, performance, and content of the pkr97 Platform for the benefit of all players.
• Legal and regulatory compliance: To meet our obligations under applicable licensing conditions, anti-money laundering regulations, and any other legal requirements to which pkr97 is subject.
• Communications: To send you transactional notifications, account updates, and — where you have given your consent — promotional communications about pkr97 bonuses, new games, and PSL betting offers.

pkr97 processes your personal data on the following legal bases:

• Contractual necessity: The majority of processing activities described in this Policy are necessary for pkr97 to perform its contractual obligations to you as a registered player — including account management, game provision, and payment processing.
• Legal obligation: Certain processing activities, including KYC verification, transaction monitoring, and record retention, are required by the laws and licensing conditions applicable to pkr97's operations.
• Legitimate interests: pkr97 processes some data — including technical and usage data — on the basis of its legitimate interests in operating a secure, functional, and commercially sustainable platform. We apply a balancing test to ensure these interests do not override your fundamental privacy rights.
• Consent: Where pkr97 relies on your consent as the legal basis for processing — for example, in relation to marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may withdraw consent by contacting pkr97 support.

pkr97 does not sell, rent, or trade your personal data to any unaffiliated third party for their own commercial purposes. However, pkr97 may share your personal data with the following categories of recipients where necessary and proportionate:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment service providers, for the sole purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and anti-fraud service providers who assist pkr97 in verifying player identities and detecting suspicious activity.
• Game suppliers: Licensed third-party game studios whose products are hosted on the pkr97 Platform may receive limited technical data (such as session tokens) necessary to deliver their games. These providers are contractually bound to process such data only for the purpose of game delivery.
• Regulatory and licensing authorities: Where required by our licensing obligations or by applicable law, pkr97 may disclose player data to the relevant gaming regulator or supervisory authority.
• Law enforcement: Where pkr97 is legally compelled to do so by court order, subpoena, or other lawful authority, player data may be disclosed to law enforcement agencies. pkr97 will notify affected players of such disclosures to the extent permitted by law.
• Professional advisors: pkr97's legal counsel, auditors, and other professional advisors may access player data on a strictly confidential basis where necessary for the provision of their services.

The pkr97 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit a website. pkr97 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the operation of the pkr97 Platform and cannot be disabled. They are used for functions such as maintaining your login session, remembering your language preference, and ensuring secure payment processing. No consent is required for strictly necessary cookies.
• Analytics cookies: pkr97 uses anonymised analytics data to understand how players navigate the Platform, which games are most popular, and where technical issues arise. This data is used solely to improve platform performance. Analytics cookies are only placed with your consent.
• Functional cookies: These allow the Platform to remember choices you make — such as your preferred deposit method or game filters — to provide a more convenient experience on subsequent visits.
• Marketing cookies: Where you have consented, pkr97 may use cookies to show you relevant promotional content relating to new games, bonus offers, and PSL cricket betting markets. You may withdraw your consent to marketing cookies at any time through your account settings or browser controls.

You can control and delete cookies through your browser settings at any time. Please be aware that disabling certain categories of cookies may affect the functionality of the pkr97 Platform. Instructions for managing cookies in all major browsers are available through the browser's built-in help documentation.

pkr97 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or our licensing obligations.

As a general principle, pkr97 applies the following retention periods:

• Active account data: Retained for the full duration of your account's active status on the Platform.
• Post-closure data: Following account closure, pkr97 retains identity and transaction records for a minimum period required by applicable anti-money laundering regulations and our licensing conditions, which is typically five years from the date of account closure.
• Support and communications data: Retained for a period of three years from the date of the last interaction, unless a longer retention period is required for the resolution of an ongoing dispute or regulatory matter.
• Technical and usage data: Anonymised or aggregated after a maximum of thirteen months, after which it is no longer identifiable to any individual player.

Upon expiry of the applicable retention period, pkr97 will securely delete, destroy, or irreversibly anonymise the relevant personal data. Deletion requests submitted by players will be honoured to the extent permitted by our legal and regulatory obligations — where retention is mandated by law, deletion will be deferred until the mandatory retention period has elapsed.

pkr97 respects and upholds the privacy rights of all players. Depending on your jurisdiction and the applicable data protection framework, you may hold some or all of the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of all personal data that pkr97 holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data pkr97 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that pkr97 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis for processing exists. This right is subject to our legal and regulatory data retention obligations.
• Right to Restriction: In certain circumstances, you may request that pkr97 restrict the processing of your personal data — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that pkr97 provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where pkr97 relies on legitimate interests as the legal basis for that processing, subject to pkr97 demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights listed above, please contact pkr97 support as set out in Section 14. pkr97 will respond to all valid requests within a reasonable period. We may request additional information to verify your identity before processing any data rights request.

pkr97 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes, but is not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the pkr97 Platform.
• Encryption of sensitive data fields at rest within pkr97's database infrastructure.
• Role-based access controls ensuring that pkr97 personnel can only access player data that is necessary for their specific operational responsibilities.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Comprehensive security incident response procedures, including mandatory breach notification protocols where required by applicable law.
• Staff training on data protection obligations and secure data handling practices.

Notwithstanding these measures, no internet-based service can guarantee absolute security. pkr97 strongly recommends that all players use a strong, unique password for their pkr97 account, enable two-factor authentication where available, and exercise caution when accessing their account from public or shared devices.

The pkr97 Platform is strictly intended for adults aged 21 years and above. pkr97 does not knowingly collect, process, or retain personal data from any individual below the age of 21. The collection of data from minors is expressly prohibited and contrary to pkr97's policies.

pkr97 employs age verification as a core component of the registration and KYC process to prevent underage access to the Platform. Where pkr97 becomes aware, or has reasonable grounds to suspect, that personal data has been collected from an individual below the age of 21, all data associated with that individual will be immediately deleted and the associated account will be permanently closed.

If you are a parent or guardian and have reason to believe that a minor in your care has registered on the pkr97 Platform or has accessed the Platform using your account credentials, please contact pkr97 support immediately at the address set out in Section 14 so that we can take prompt corrective action.

pkr97 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, our operational practices, or the services we offer. Any material changes to this Policy will be communicated to registered players via the email address associated with their account prior to the changes taking effect.

The updated Policy will be published on the pkr97 Platform at pkr97.club/privacy-policy with a revised effective date clearly displayed at the top of the document. Your continued use of the pkr97 Platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the Platform and contact pkr97 support to close your account.

We encourage all players to review this Privacy Policy periodically to remain informed about how pkr97 protects their personal data. The current effective version of this Policy will always be available on the pkr97 Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by pkr97, please contact our dedicated data privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week through the pkr97 Platform

pkr97 aims to acknowledge all data privacy enquiries within one business day and to resolve substantive requests within a reasonable period. For complex requests — such as subject access requests involving large volumes of data — pkr97 may require up to 30 days to provide a complete response, and will communicate any such extension to you in writing.

Players who are dissatisfied with pkr97's handling of any data privacy matter are entitled to escalate their complaint to the relevant data protection supervisory authority in their jurisdiction.